About Us
At AdvaHealth Solutions, we’re building the next generation of healthcare technology to streamline operations, enhance patient outcomes, and drive interoperability. Our SaaS platform integrates with EHRs, imaging systems, and partner tools to power data-driven care.
We’re a nimble, fast-moving team, and we’re currently looking for an Imaging Application Specialist who serves as a product expert, trainer, implementation resource, and customer advocate for AdvaHealth imaging solutions.
Reporting to the Director of Implementations, this individual will develop training programs, deliver customer training, support smaller customer deployments, and provide customer success services for assigned accounts.
What You’ll Do
Training Development & Enablement
30%- Develop and maintain customer-facing training materials, user guides, workflows, and educational resources.
- Build and continuously improve customer training programs.
- Identify opportunities to improve customer adoption through education.
Customer Training
30%- Deliver virtual and onsite product training.
- Lead customer onboarding sessions.
- Serve as a trusted product expert during customer engagement.
Implementation & Project Coordination
20%- Manage smaller imaging center deployments.
- Configure application settings and assist with setup.
- Guide customers through user provisioning best practices.
- Support implementation of activities and project timelines.
- Assist with basic modality connectivity and AE Title setup.
Internal Product Expertise & Support
10%- Maintain deep product knowledge.
- Participate in testing, feedback, and process improvements.
Customer Success
10%- Serve as primary contact for assigned accounts during onboarding, then transition to the Sales Executive for ongoing relationship management.
- Monitor adoption and identify training opportunities.
- Coordinate issue resolution and customer escalations.
- Gather product feedback and enhancement requests.
What You Bring
- Bachelor's degree or equivalent relevant experience.
- Experience in PACS administration, imaging informatics, radiology operations, clinical applications, healthcare IT, or related field.
- Strong understanding of medical imaging workflows.
- Experience delivering training or user education.
- Excellent communication and organizational skills.
- Strong relationship building, negotiation, and presentation skills.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience supporting PACS, VNA, Enterprise Imaging, or diagnostic viewing platforms.
- Familiarity with DICOM workflows and modality connectivity.
- Experience developing training materials and documentation.
